| Title | Outreach Specialist |
| Department(s) | Administration |
| Reports to | Development Director |
| FLSA Status | Full Time |
| Application | Submit cover letter and resume via email: nmeza@casatreatmentcenter.org |
Be a part of a team that focuses on hope, transformation, and recovery every day! Join Casa Treatment Center as we support our patients suffering from addiction.
Founded in 1967, Casa is one of the only treatment centers in Southern California designed to specifically meet the needs of women in recovery. Casa Treatment Center is a residential, outpatient, and sober living substance abuse facility headquartered in Pasadena. Casa is licensed by the State of California Department of Health Care Services and accredited as a behavioral health care program by the Joint Commission.
POSITION SUMMARY:
The Outreach Specialist serves as Casa Treatment Center’s outreach presence in the professional community. The focus is to cultivate and maintain strong, collaborative, referral partnerships with insurance companies, local clinicians, hospitals, college health centers, and treatment centers to help reach individuals who need substance abuse treatment and increase Casa’s census.
The Outreach Specialist will implement an outreach strategy to re-introduce Casa to the insurance referral sources, addiction centers and behavioral health community. They will regularly meet with key stakeholders and attend local conferences and develop and perform presentations designed to highlight Casa’s addiction treatment programs. The Outreach Specialist will host Casa’s outreach events and provide professional tours of Casa Treatment Center programs. She/he will partner with the clinical team and admissions team on referrals and coordinate intakes.
DUTIES AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required.
- Identifies, builds, and cultivates relationships with key referral partners
- Develop and maintain referral partnerships
- Hosts outreach events, tours, presentations, and webinars
- Increases referral partnerships and business opportunities
- Thoughtfully stewards all referral relationships in the admissions process when their client is seeking treatment at Casa Treatment Center
- Meets key indicators and performance benchmarks, including daily calls, face to face visits, site tours and outreach events
- Maintains the confidentiality of patient protected health information, as well as organizational information
- Communicates and collaborates effectively with all internal departments
- Works with admissions to track referrals, conversion to admissions, and follows up with contacts in a timely manner
- Coordinate Alumni events and follow up with former clients
- Performs all other duties as assigned
Qualifications
This position is best filled by individuals with an entrepreneurial spirit and ability to take ownership of their role within the agency. Successful track record in developing and implementing administrative changes as informed by data outcomes. Excellent communication skills, both written and oral; ability to engage a wide range of team functions and dynamics. Ability to work both independently without close oversight, but also a team player who will productively engage with others at varying levels of seniority within Casa. Excellent organizational and computer skills are required. Be proactive, organized and handle work under stressful and uncertain environments
Minimum Requirements
- Bachelor’s Degree in Marketing, business or similar area, Master’s degree preferred
- 3-years of experience working in an Outreach role
- 3-years of experience working within the behavioral health industry with SUD marketing experience preferred
- Must have the ability to effectively present information in small and large group settings
- Comfortable presenting in large groups
- Experience with Social Media Platforms
This Opportunity after completing probation period:
- Comprehensive Benefits Package: Employer Paid Health/Dental/Vision Benefits, and Life Insurance
- Generous Paid Time Off plans
- 403 B – Simple IRA with company match
COVID-19 considerations:
We require staff to be vaccinated and complete a temperature check at the beginning of each shift. All staff, regardless of vaccination status, must take a COVID-19 test weekly. We provide masks, face shields, and sanitize common areas after each shift.
- Physical Setting: Office
- Schedule: Monday to Friday
- Work Location: One location and travel time applies
- Weekend and evening events as needed
Disclaimer
The above statements are intended to describe the general nature and level of duties being performed by people assigned to this job classification and position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the employee. Employee may be required to perform duties outside of their normal responsibilities as needed to address agency initiatives.
Staff must adhere to the overall agency policies, procedures, guidelines, and philosophy of our program including being a positive role model for participants. Discretion must always be maintained, protecting participant confidentiality is of primary importance.
Casa Treatment Center is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or equal veteran status.
